FREQUENTLY ASKED QUESTIONS
Billig Jewelers has a retail location at 330 Rt 73 South Marlton NJ. We’d love to meet you there.
We mostly operate online, however, which allows us to cut overhead costs and focus exclusively on quality and service. This all means that you receive a high quality product at a much better value than you would at your local jewelry store.
Not in NJ and still want to see your diamond jewelry in person? Order your jewelry today and we offer free shipping on all items, a 30-day money back guarantee, and a one time free ring resizing within the first year of your purchase, including free return shipping for the first resize.
Yes. We currently have G.I.A Graduate Gemologists on staff. These gemologists are an integral part of our customer service team. If you have any questions, you can speak with a graduate gemologist at any time.
Insurance and Long-Term Care
Yes. Every finished engagement ring or piece of fine jewelry valued at $1,000 or higher will be accompanied by a full insurance evaluation.
Orders and Ring Sizes
So Here at Billig Jewelers, we offer free shipping on all orders, with no minimum purchase. In fact, we’re so confident that you’ll be impressed by the quality of our jewelry that we offer a money back guarantee. If you’re not satisfied with your order, you have 30 days to return your item and receive a full refund.
Nervous that you’ve ordered the incorrect ring size?
That’s no problem, either. We will resize your ring once for free within the first year of your purchase, including free return shipping.*
*Some rings cannot be resized and will need to be remanufactured. There will be a fee for rings that need to be remanufactured outside the 30-day return policy.
Yes. You can purchase our loose diamonds, engagement rings or fine jewelry using our secure checkout process.
Yes. Custom designing an engagement ring is a great way to create a ring that is perfect for your unique personality—a beautiful expression of love. Click here to learn about custom designing your own engagement ring
We will resize your ring once within the first year of your purchase, for free including free return shipping. If more than one re-size is needed or outside of the first year, a $35 fee applies to resize white, yellow, and rose gold rings, and $60 for platinum. The return shipping fee is $30.
Some rings cannot be resized. This may be due to a size restriction, falling outside of the recommended range, or due to the design style. During our 30-day return policy you will not be charged if your ring needs to be remanufactured.
Outside our 30-day return policy and during our 1 Year Free Resizing policy a fee will apply if your ring must be remanufactured. It is important to know that your new ring may not look ‘exactly’ like the original, as minor variations can occur. Upon receipt and inspection of your ring you will be notified prior to any work being done to discuss the charge to remanufacture your ring.
Yes, we’d be happy to personalize your ring with an inscription for FREE.
Please note: There will be a $25 re-polishing fee if an engraved item is returned.
Yes! Every ring on the Billig Jewelers website is available for purchase, regardless of whether or not you purchase a center diamond from us. Many rings, however, cannot be manufactured unless we have the diamond in our possession. Tension settings, rings with diamond halos, and other unique designs fall into that category.
In those instances, we require that you send the diamond to our store and we charge a $100 setting fee. To order those designs, please contact our store and we will provide you with an exact shipping and insurance quote. For all other designs, you can complete your order through our online shopping cart. When you check out with just a setting (and not a diamond), please provide us with the exact shape and millimeter dimensions of your diamond so we can include properly sized prongs.
Every loose diamond, ring and piece of jewelry listed on the website is sold with a 100% money back guarantee. Designing your own ring using our system or having your diamond mounted into any ring does not make the ring custom. Custom orders refer to ring designs that are not on the Billigjewelers.com website.
Our Diamonds and Jewelry
A Gemological Institute of America (GIA), American Gem Society (AGS), International Gemological Institute (IGI) or Gem Certification & Assurance Lab (GCAL) diamond certificate assures the value and quality of your diamond. GIA, AGS, IGI and GCAL are the gold standard in diamond grading. Their reports detail key characteristics of each diamond.
We ship every loose diamond and diamond engagement ring with an independent GIA, AGS, IGI or GCAL lab report. This report can be examined by a qualified gemologist and compared against the unique characteristics of your diamond.
Yes. Bank wire customers receive a 1.5% discount off their entire order.